Some Typical Site User Questions and Answers

If you have a question about some aspect of your user account, weekly email, etc., please see if you can resolve your issue here. If you cannot and still require assistance, please click the Help link at the top of the page.

Question:
How do I access my RBR account?

Answer:
To access your account, simply click the Login (blue) button at the top right of any page and log in using your email address and password.


Question:
If I'm already logged in, how do I access my account?

Answer:
There are two ways:

1. Click the Login (blue) button at the top right of any page. If you're already logged in, that will take you to your My Account page.

2. Click the My Account link right next to the Search field at the top right of any page.


Question:
How do I download my eBook or eArticle purchases to my computer?

Answer:
To access and download your purchases, simply click the Login (blue) button at the top right of any page, log in (if you're not already), and click on the Downloads link under My Orders. There you'll see your available Downloads by name. Just click on the download icon (the little button with the down arrow) to download to your computer. It will open as a PDF file. Simply save this file to your hard drive, from which you can access and print the article anytime you want.


Question:
How do I access the Premium Member discount codes for my free eArticle and discounts on the RBR kit and sponsor products?

Answer:
First, make sure you're logged in. You’ll see the section called PREMIUM MEMBERS near the top of any page on the right side. The link is called “Discount Codes.” It’s where to go to get all the codes for the special offers available to Premiums.


Question:

How do I read PDFs of eArticles/eBooks, etc., on my iPhone or iPad?

Answer:
While logged into your RBR account using the Safari browser on your iPad or iPhone, click on the Downloads link under My Orders. There you'll see your available Downloads by name. Just click on the download icon (the little button with the down arrow) to download to your computer. It will open as a PDF on your device. Then, simply touch the top of the eArticle, eBook or Newsletter PDF, and select the "Open in iBooks" tab (or select the other tab, "Open in..." to open the PDF in Kindle, Adobe Reader, etc.). If you select "Open in iBooks" you'll be able to read the PDF in the iBooks app. And any PDFs that you open in iBooks will now be stored in the iBooks app on your device for future use.


Question:
How do I download my eBook or eArticle purchases to a Kindle?

Answer:
This page on Amazon’s site seems to cover most issues re: Kindle-related downloading: http://www.amazon.com/gp/help/customer/display.html?nodeId=200375630


Question:
On my Mac, I can view but cannot save my Downloads. Why not?

Answer:
What you’re referring to is most likely an issue having to do with how your Mac is set up, especially the browser settings. Most Mac users use the Browser Add-on option that can be installed with most popular browsers to read Adobe PDF files. (These don’t work well with PDF files on a Mac.)  Instead, you should use the Mac PDF reader, ‘PREVIEW’, that is standard on the Mac OS.To overcome issues associated with browser Add-on scripts, disable the Adobe Reader Browser Add-on in the settings section of the browser you are using. There are various versions of Firefox and the Mac OS. So if you are unfamiliar with updating your browser or Mac OS settings, please refer to either www.mozilla.org (FireFox) or https://discussions.apple.com/index.jspa (Apple’s discussion forums).


Question:
I don't see my Premium Member discount being applied to my purchases. What do I need to do?

Answer:
When you log in as a Premium Member, all prices should display like this ($4.99 $4.24), with the non-Premium (regular) price crossed through, and your Premium price (discounted 15%) displayed. If you're not seeing prices displayed in this way, you must not be logged in.


Question:
I didn't receive my email copy of the RBR Newsletter this week. What do I need to do?

Answer:
Please make sure that you have “white-listed”  or “safe-listed” our sending address, RBRPublishing @ roadbikerider.com, in your email program (Outlook, or whichever one you use). That should help prevent our emails from hitting your junk folder. And, after Thursday, if you don’t receive it, check your spam folder to ensure that the newsletter didn’t get trapped in there.


Question:
I purchased 2 eArticles/eBooks from RBR. However, the PDFs will not download into my computer.

Answer:
The files do not download to your computer automatically. To access and download your purchases, simply click the Login (blue) botton at the top right of any page, log in (if you're not already), and click on the Downloads link under My Orders. There you'll see your available Downloads by name. Just click on the download icon (the little button with the down arrow) to download to your computer. It will open as a PDF file. Simply save this file to your hard drive, from which you can access and print the article anytime you want.


Question:
How can I change my Account information and/or Password?

Answer:
Once you are logged in, you will see (under My Account) links to Edit your account information and Change your password. Click the link and follow the prompts to make your changes.


Question:
How many times can I download an eBook or eArticle?

Answer:
You may download any eBook and eArticle you have purchased 5 times. There is a counter in your Downloads folder that records each download. We strongly encourage you, immediately after purchasing any eBook or eArticle, to save a copy to your hard drive, in the Cloud or whatever storage method you use.


Question:
I tried to renew but your website won’t take my credit card unless I let it track my computer. What can I do?

Answer:
Our system actually sends you from our site to PayPal’s site to do the transaction. PayPal uses cookies, which is very common. And yes, cookies can be used to track sites that you visit. Cookies are also used to establish a session for making a purchase, and they expire after the transaction is completed. You can read about PayPal's cookie policy here: https://www.paypal.com/uk/webapps/mpp/ua/cookie-full

You have to enable cookies to make a purchase with PayPal – and just about any other payment gateway. If you go into your browser's preferences you can delete all of your cookies anytime you want. You can also delete just an individual cookie.

RoadBikeRider.com does not track visitors with cookies.

If you are concerned about cookies, we would recommend enabling cookies to make a purchase, then disabling them when you are done. Deleting your cookies is an extra step, if you like. You can't be tracked without the cookie being on your computer.

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